Return Policy

We’re pleased to accept returns. Please keep in mind that we can only accept returns within 30 days from the date your order was delivered.

Final Same Items:

At Kobava, each piece is thoughtfully crafted and offered with care. Please note the following policy for sale merchandise:

  • Final Sale items are non-returnable and non-refundable.
  • No exchanges or store credit will be issued for final sale purchases.

How to Return:

We offer free shipping for all orders placed within the United States. 

To initiate a return or exchange, please email us at hello@kobava.com.


Return Conditions:

Defective items must be reported within 2 days after the delivery date.

Please ensure all items are returned with the yellow tag intact. We cannot accept returns if the yellow tag is damaged or removed upon receipt.

Items must be returned in their original condition, without any marks or stains from makeup, deodorants, etc.

We reserve the right to decline returns that do not adhere to our product return conditions or exceed the specified return timeframe.

Refund Processing Time:
Once your return is received and inspected, we will notify you if the return is accepted or rejected. Please allow us 3-5 days from the day your return is delivered to refund your order.

The credit will appear on your billing statement within 1-3 business days due to different processing times of financial organizations.

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